IT SUPPORT

About the job

Role Overview

The IT Support is to provide technical support and security governance. You will be responsible for ensuring a secure, resilient, and high-performing technology environment that aligns with business objectives.

Key Responsibilities

1. Security & Compliance (ISO 27001:2022)

• Audit Readiness: Actively contribute to ISO 27001:2022 compliance activities and audit readiness.
• Policy Adherence & Process Management: Ensure adherence to company policies while managing and documenting procedures and workflows, including Asset Management, Change Management, and Incident Management.
• Endpoint Compliance: Enforce organizational security controls and conduct regular compliance checks on all endpoints.
• Identity and Access Management (IAM): Administer departmental collaboration platforms, enforcing secure collaboration practices and ISMS-aligned IAM controls.

2. Advanced Microsoft 365 & SaaS Administration

• M365 Management: Administer and troubleshoot the Microsoft 365 ecosystem (Outlook, Teams, SharePoint, OneDrive), including licensing and service health.
• Security & Usability: Continuously enhance M365 security settings while optimizing platform usability for end-users.
• Data Resilience: Manage SaaS backup solution for SharePoint, Exchange, and Teams to ensure robust data recovery readiness.

3. Technical Operations & Support

• Deployment: Manage and automate software deployment for managed workstations and laptops.
• Infrastructure Maintenance: Monitor and maintain computer systems and networks following ITIL methodologies.
• Expert Support: Diagnose and resolve complex software, networking, and hardware issues that exceed standard support levels.
• On-site/Remote Support: Provide technical assistance both in-person and via remote-access systems, ensuring high levels of customer service.
• Documentation: Maintain meticulous records of work, system configurations, and resolution procedures.

Qualifications & Skills:

1. Experience & Education

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Proven work experience as a Technical Support Engineer or IT Support Specialist.

2. Technical Proficiencies

• Certifications: ITILv4 and Microsoft Certifications (e.g., MS-900, MS-102) are considered a significant advantage.
• Hardware/Networking: Deep knowledge of modern computer hardware, networking protocols, and systems architecture.
• ISO 27001: Familiarity with Information Security Management Systems (ISMS) and compliance requirements.

3. Soft Skills

• Critical Thinking: Strong analytical and problem-solving skills for troubleshooting complex environments.
• Communication: Excellent written and verbal communication skills for both technical and non-technical audiences.
• Time Management: Exceptional ability to prioritize tasks and manage multiple projects simultaneously under pressure.
• Interpersonal Skills: Proven ability to build relationships with vendors and stakeholders while mentoring team members.