IT Support

1. Experience working with Creating Desktop Images using MDT, Managing SCCM Clients, SCCM Task

Sequences, GPO's, Security Policies, Design Documentation, Operational Procedures, Training Support Teams, Deploy High Quality MSI Packages

1. Hands-on working experience in Microsoft Office 365, MS EDGE, Kaspersky Antivirus, MDM tools, MAC OS, iOS, and performance management utilities.
2. Network troubleshooting and good knowledge in Networking, Internet Protocols and Wi-Fi.
3. Management and administration of a domain-based machines running Microsoft Windows Server

s. Manage, administer, and troubleshoot Mobile devices and Voice telephony.

1. Troubleshooting system and diagnosing and solving hardware/software faults.
2. Administering, troubleshooting network connectivity in a LAN/WAN environment.
3. Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
4. Install, upgrade, support and troubleshoot Enterprise Applications running windows, Citrix, network applications, printers, computer hardware any other peripheral equipment
5. Knowledge on Avaya/Cisco Telephony Products (including Cisco Unified Call Manager, Cisco Voice Mail Solution, Session Manager, Communication Manager, Communication Manager Messaging, Agile Communication Environment, Application Enablement Services, Presence Services, Session Border Controller)
6. Hands on experience working with mobile devices such as iPhone, iPads, and Mobile Device Management tools eg: Airwatch, lntune etc.
7. Responsible for building technical documentation, reports, guidelines, procedures and ensure they are shared with users.

ITIL 4 Foundation Certification

Working in 24 *7 Shifts is Mandate

Desired Candidate Profile

Documentation of network infrastructure, procedures and policies and other networking related work.

1. Works with vendor support contacts to resolve technical issues within the desktop environment
2. Identify risky activities and take responsibility on action taken
3. Work on roster to cover 24x7 operations
4. Comfortable to communicate with Senior managers and VP
5. Preferred Minimum Level of Education: Bachelor's degree
6. Education Specific Requirements: Computer science, Information technology
7. Systems, Licensing, Language or Certification Requirements ITSM system, Manage Engine, Summit IT, ServiceNow