IT Support

Job Summary

We are looking for a reliable and technically skilled IT Support / Technician to provide hands-on technical support for our office and store locations. The ideal candidate has strong troubleshooting skills and can assist users with hardware, software, network, and IT equipment concerns.

Key Responsibilities

• Provide technical support to employees and store personnel.
• Diagnose and troubleshoot computer hardware and software issues.
• Install, configure, and maintain computers, printers, POS equipment, and other IT devices.
• Set up workstations, peripherals, and other IT equipment.
• Troubleshoot Windows operating systems and provide basic Linux/macOS support.
• Assist with basic network and connectivity troubleshooting.
• Perform regular maintenance and updates of IT equipment.
• Respond to technical support requests and resolve issues in a timely manner.
• Maintain records of IT equipment, repairs, and technical issues.
• Coordinate with external IT vendors or service providers when necessary.
• Provide on-site technical support at different store or business locations.
• Explain technical issues and solutions clearly to non-technical users.
• Perform other IT-related duties assigned by management.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1–2 years of experience in IT support or a similar role.
• Strong knowledge of computer hardware and software troubleshooting.
• Experience with Windows operating systems and basic Linux/macOS troubleshooting.
• Ability to install, configure, maintain, and troubleshoot computers, printers, POS systems, and other IT equipment.
• Basic knowledge of networking and connectivity troubleshooting.
• Strong communication and customer-service skills.
• Ability to explain technical issues clearly to non-technical users.
• Organized, reliable, and able to prioritize multiple technical concerns.
• Willing to work on-site and at store locations for hands-on technical support.
• Valid driver's license is an advantage for field/site support assignments.

What We're Looking For

A hands-on and dependable IT professional who can quickly troubleshoot technical issues, provide excellent user support, and ensure that our office and store IT equipment remains operational.

Pay: Php28,000.00 - Php30,000.00 per month

Application Question(s):

• Do you have basic knowledge of Linux or macOS troubleshooting?
• Have you installed or maintained computers, printers, POS systems, or other IT equipment?
• Are you willing to provide on-site support at different store locations?
• Do you have experience troubleshooting computer hardware and software?

Work Location: In person