IT Support

What you'll be doing

• Provide technical support and troubleshooting to end-users across the organization, addressing hardware and software issues in a timely manner

• Install, configure, and maintain computer systems, peripherals, and software applications

• Manage and monitor IT infrastructure, including networks, servers, and security systems

• Perform regular system maintenance, updates, and patches to ensure optimal performance and security

• Provide user training on IT systems, software, and best practices for data security and system use

• Troubleshoot network connectivity issues and assist with remote access solutions

• Maintain IT asset inventory and ensure compliance with software licensing agreements

• Collaborate with other IT team members to implement and support new systems and upgrades

• Ensure adherence to IT security policies and protocols across the organisation

What we're looking for

• Proven experience in IT support, help desk support, or a similar technical support role

• Strong knowledge of Windows and/or macOS operating systems, POS system

• Proficiency in troubleshooting hardware and software issues

• Experience with networking concepts, including TCP/IP, DNS, and DHCP

• Familiarity with ticketing systems and IT service management tools

• Knowledge of common productivity software and enterprise applications

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team in a fast-paced environment

• Customer service mindset with a commitment to providing timely and effective solutions