IT Support

IT Support & Systems Administrator

Company: My Digital People
Job Type: Full-Time, On-Site
Location: Lahore, Pakistan
Working Hours: 12:30 PM – 9:30 PM
Experience: 2–4 Years

About the Role

My Digital People is looking for a reliable and hands-on IT Support & Systems Administrator to manage day-to-day IT operations, provide technical support to employees, maintain systems and networks, and ensure the smooth and secure operation of the Company's IT infrastructure.

The ideal candidate should have practical experience with Windows systems, Microsoft 365, networking, Cloudflare, domains/DNS, WordPress hosting, VPNs, firewalls, backups, and hardware/software troubleshooting.

This role requires someone who can independently troubleshoot technical issues, communicate professionally with users, and take ownership of routine IT administration and system maintenance.

Key ResponsibilitiesIT Support & Troubleshooting

• Provide day-to-day IT support and troubleshooting to employees.
• Diagnose and resolve hardware, software, operating system, application, printer, and connectivity issues.
• Provide remote and on-site technical support where required.
• Install, configure, update, and maintain computers, laptops, peripherals, and other IT equipment.
• Set up new employee workstations, user accounts, software, and required access.
• Maintain an organized record of IT assets, equipment, licenses, and assigned devices.

Windows & User Administration

• Manage Windows computers, servers, and user accounts.
• Configure and maintain Windows operating systems and related applications.
• Manage user permissions, access rights, passwords, and basic security settings.
• Assist with employee onboarding and offboarding from an IT access perspective.
• Troubleshoot Windows-related performance, login, application, and connectivity issues.

Microsoft 365 Administration

• Administer Microsoft 365 services, including:
• Microsoft Teams
• Exchange/Outlook
• SharePoint
• Microsoft 365 user accounts
• Create, modify, and disable user accounts and permissions.
• Troubleshoot email, calendar, Teams, SharePoint, and Microsoft 365 access issues.
• Assist with mailbox management, distribution groups, shared mailboxes, and related administration.

Domains, DNS & Cloudflare

• Manage company domains and DNS records.
• Administer and troubleshoot Cloudflare services.
• Configure and maintain DNS records such as A, CNAME,

Work Location: In person