IT Support

The Desktop Support role will provide high quality desktop / technical support to users for business critical functions. This role will also build, deploy and manage computers and peripherals as well as maintaining the inventory.

Job Description

ESSENTIALJOBFUNCTIONS

• Assist with day to day IT help desk operations including desktop systems upgrades and maintenance.
• Respond to requests for technical assistance in person, via phone, and electronically.
• Provide onsite support for remote locations as required.
• Maintain high level of response to all queries by all users.
• Log all help desk interactions.
• Install & maintain desktops, laptops, printers, scanners, & other peripherals.
• Maintain hardware/software inventory.
• Maintain desktop backup software and AV software.
• Order and maintain inventory of computer supplies.
• Monitor spam filters.
• Troubleshoot computer hardware, software or network issues.
• Establish connectivity of ‘Smart phones’ to appropriate company’s email system and MDM.
• Aid monitoring, response and intervention for IT related security incidents and violations, and site outages.
• Maintain smooth work flow and advise your supervisor of workload as necessary.
• Other duties as assigned.

QUALIFICATIONSANDEDUCATIONREQUIREMENTS

• 0-3 years’ experience providing help desk support in an enterprise windows environment.
• Experience with installing, configuring, and troubleshooting Windows 10 operating systems, Office 365, and HP printers in a networked environment.
• Ability to troubleshoot and assist with hardware, software, and network problems in person and remote.
• Demonstrated positive communication and teamwork skills. Have the ability to multitask and prioritize.
• Strong initiative and the ability to work successfully in an environment with minimal direction.
• Ability and interest to function effectively as a team player.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WHAT WE OFFER

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance
• ...and more!

Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.