IT Support

SER – Jobs for Progress, Inc. Job Description

POSITION TITLE: IT Support

REPORTS TO: CEO

FLSA STATUS: Non-Exempt

BENEFITS: PTO, sick leave, medical, dental, vision and life insurance, 401(k), pension

ROLE OVERVIEW:

The IT Consultant serves as a trusted advisor to our employees on matters concerning information technology. Reporting to the CEO, the IT Consultant plays a key role in securing email systems, preventing phishing attacks, managing software deployments, and ensuring remote teams have the tools and access they need to succeed.

KEY RESPONSIBILITIES:

• On-site support at the corporate office and at any office, property, or program location served by SER Jobs for Progress including San Joaquin.
• Remote support using secure remote-control or teleassistance tools for any Client office, property, or program location by Client.
• Preventative maintenance for PCs/laptops, including cleaning, updates, and health checks.
• Windows clean installation, including format, drivers, and updates.
• Microsoft 365 and user setup, including email, applications, and OneDrive.
• Email account creation/configuration, password resets/account unlocks, and MFA/authenticator setup, reset, or troubleshooting.
• Email quarantine review.
• Data synchronization and migration.
• Printers/scanners: diagnosis, network setup, workstation installation, and testing.
• Networking: LAN connection/configuration and testing; basic cabling (RJ-45, wall plates) where applicable.
• Security: malware removal; firewall/security-device re-enablement; and related security support.
• Microsoft Teams assistance, including audio/voice, device selection, cache reset, and test calls.
• Cameras/monitors/TVs; basic mounting and connection.
• Cable management and workstation setup.

MINIMUM QUALIFICATIONS:

• Proven experience in IT consulting, systems administration, or a similar technical role.

• IT certificate such as: CompTIA A+, Network+, Security+, AWS Solutions Architect, CISSP, CCNA, CEH, Google Professional Data Engineer, Microsoft Azure Architect

• **Bi-**lingual in Spanish required

• Strong knowledge of email security protocols (SPF, DKIM, DMARC) and phishing prevention strategies.

• Hands-on experience with remote access tools, VPNs, and endpoint management.

• Familiarity with enterprise software deployment and licensing management.

• Excellent communication skills with the ability to explain technical concepts clearly.

• Possess a valid California driver’s license, dependable automobile and adequate auto insurance.