IT Support

Responsibilities

• Respond to and resolve incoming requests for technical support from users
• Diagnose and troubleshoot software, hardware, and network-related issues
• Provide guidance and training to end-users on the use of various software applications and IT systems
• Maintain detailed records of all support activities and resolutions
• Collaborate with the IT team to implement new technologies and improve existing systems
• Escalate complex issues to the appropriate team or vendor for further investigation and resolution
• Ensure the company's IT infrastructure and assets are secure and well-maintained

Requirements

• Proven track record of providing excellent customer service and technical support
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues
• Hands-on experience with a variety of hardware, software, and networking technologies
• Excellent communication and interpersonal skills to effectively liaise with end-users
• Ability to work independently and as part of a team
• Formal qualification in Information Technology or a related field would be an advantage

About PT Metrodata Electronics Tbk

PT. Metrodata Electronics Tbk, known as Metrodata Group, is the leading information communication technology (ICT) companies in Indonesia. On 14 February 1990, Metrodata Group launched its Initial Public Offering on the Indonesia Stock Exchange (IDX – MTDL) to raise funds for investment and working capital as well to allow public participation in its development and growth. With more than 40 years of experience in ICT, Metrodata Group has accompanied its customers as they’ve grown their business. Our professional employees continue to develop new innovations and ready to be challenges with the new era. We offer solutions in 8 areas: Cloud Services, Digital Business Platform, Big Data, Security, Business Application, Hybrid IT infrastructure, Consulting & Advisory Services, and Managed services. PT Metrodata Electronics Tbk has also been certified ISO 9001:2015. As prove, Metrodata Group has received number of awards and recognitions for its accomplishments including Forbes 50 Best of Companies 2020, Investor Award Best Listed Companies 2020: Electronics Sector, Warta Ekonomi Magazine: Living Legend Company - Leading ICT Integrator Company, 2019. We believes that a solid and customer satisfaction oriented team is the key to achieve ultimate success. To fulfill that commitment, we invite you, highly commitment professional to explore and be part of our team.