IT Support

What You Will Do

Job Description

• Manage and maintain office internet/wifi networks to ensure stable connectivity.
• Oversee laptop handover for new hires and retrieve devices from offboarding employees.
• Maintain an inventory of IT assets (laptops, routers, peripherals, etc.) and ensure proper tracking.
• Provide technical support to employees for hardware, software, and connectivity issues.
• Install, configure, and update company-approved software and security patches on devices.
• Collaborate with vendors for IT-related purchases and service maintenance.
• Ensure compliance with IT security policies and best practices.
• Perform basic troubleshooting for printers, network devices, and other office IT equipment.
• Assist with setting up IT infrastructure for events, meetings, or remote work arrangements.

Requirements

• Proven experience as an IT Support, IT Technician, or similar role.
• Strong knowledge of networking (LAN/WAN, routers, access points, firewalls).
• Experience with Windows, macOS, and basic troubleshooting of office devices.
• Familiarity with IT asset management and inventory tracking.
• Good problem-solving skills and ability to work independently.
• Strong communication skills to assist employees with technical issues.
• Ability to manage multiple tasks and prioritize efficiently.
• Experience in cloud-based tools (Google Workspace, Microsoft 365, etc.).
• Understanding of basic cybersecurity best practices.
• Strong understanding of ISO 27001 frameworks and Information Security Management Systems (ISMS).

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