IT Support

Qualifications & experience

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• Fresh graduates are encourage to apply. Relevant working experience will be an advantage.
• Good interpersonal skills, responsible, independent, and able to prioritize in a highly dynamic work environment
• Strong technical, analytical and troubleshooting skills
• Knowledge of Virtualization platform, Cloud Backup, Linux, TCP/IP, Firewall will be added advantages
• Experience in 24/7 operational environment and willing to work on 24/7 shift
• Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, Helpdesk Support or equivalent
• Required language(s): Bahasa Malaysia, English

Tasks & responsibilities

• To perform daily monitor and operational support for backup solution implemented as per pre-defined policies and procedures
• Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action
• Handling incoming calls or email from customer for technical request/support
• Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues
• Prepared daily and monthly backup status report on a regular/periodic basis
• Documentation of solution and publication of technical documents
• On-site perform annual health check or troubleshooting the technical issues
• Understand the SLA and able to meet

Benefits

• Dental / Optical
• Fitness Allowance
• Miscellaneous Allowance
• Company Insurance
• Company Trip