IT Support

RESPONSIBILITIES:

• Maintaining Internet/Wifi and Network servers or infrastructure
• Troubleshooting and monitoring of network hardware and software
• Assist and coordinate the installation of new or modified hardware, software, or programming modules of telecommunications systems.
• Work closely with the internal team on PCI DSS and HIPAA compliance.
• Ensure proper protocols and processes are documented and updated, to support security requirements and operational support of systems.
• Ensure that security tools, policies, and procedures are updated and implemented.
• Log support requests in a helpdesk system and document steps used to fix problems

REQUIRED SKILLS AND EXPERIENCE:

• Preferably with knowledge of server and network communications equipment and protocols (Transmission Control Protocol/ Internet Protocol)
• Bachelor’s Degree in Information Technology, Computer Science, or any related course
• With knowledge of basic network structure (LAN, WAN, WLAN)
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
• Good written and verbal communication skills
• Strong critical thinking, analytical, and decision-making skills.