IT Support

SandStorm IT provides IT support, managed services, and VoIP solutions to small and mid-sized businesses, helping clients keep their technology secure, reliable, and running.

Role Summary

As an IT Support Technician, you’ll support business clients through a combination of remote troubleshooting and on-site service. You’ll work support tickets, resolve common technical issues, maintain client systems, and assist senior technicians with larger projects involving workstations, networks, Microsoft 365, backups, and VoIP systems.

This is a mid-level position for someone who already has an IT support foundation and is comfortable handling most day-to-day support issues independently while continuing to develop more advanced technical skills.

What You’ll Do

• Provide responsive help desk support through tickets, phone calls, and remote sessions
• Troubleshoot Windows workstation issues, printers, Microsoft 365/email, and common business applications
• Perform on-site visits for workstation setups, hardware installations, equipment replacements, and basic network troubleshooting
• Perform proactive monitoring and maintenance, including patching, system health checks, remediation, and documentation
• Assist with user account administration, Microsoft 365 changes, and access-related requests
• Support backup operations and basic recovery tasks for workstations, servers, and Microsoft 365
• Assist with security-related tasks including MFA, endpoint protection, updates, and basic system hardening
• Support VoIP users and devices, including desk phones, mobile/desktop applications, and basic call-quality troubleshooting
• Assist senior technicians with PC deployments, network upgrades, server work, and other client projects
• Maintain accurate ticket notes, documentation, and time entries
• Communicate clearly with customers by explaining issues, documenting resolutions, and recommending appropriate next steps

What We’re Looking For

• 2–4 years of experience in IT support, MSP/help desk, or a comparable technical role
• Ability to independently troubleshoot common workstation and user issues
• Strong customer service and professional communication skills
• Working knowledge of Windows 10/11, workstation hardware, and printers
• Understanding of basic TCP/IP networking, including DNS, DHCP, and Wi-Fi troubleshooting
• Familiarity with Microsoft 365 administration and end-user support
• Comfortable working with ticketing, documentation, and remote support tools
• Willingness to learn and escalate issues appropriately when needed
• Valid driver’s license and ability to travel locally to client sites
• Ability to lift up to 40 lbs.

Preferred Experience

• Certifications such as CompTIA A+, Network+, Security+, or Microsoft fundamentals are a plus
• Familiarity with firewalls, switches, wireless access points, and basic network troubleshooting
• Experience provisioning or supporting VoIP phones and users
• Exposure to backup and disaster recovery systems, including basic restores
• Experience with endpoint protection, EDR, patch management, or remote monitoring tools

What Success Looks Like

• Common support issues are resolved accurately and efficiently
• Tickets are kept updated with clear notes and communication
• Customers know what is happening and feel confident their issue is being handled
• Problems are escalated appropriately when additional expertise is needed
• Documentation stays accurate and useful for the rest of the team
• Client systems remain patched, monitored, and well maintained
• You continue expanding your technical skills and taking on more complex issues over time
• Every customer interaction reflects professionalism, integrity, and technical competence

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person