IT Support

• First-Line Support: Answer helpdesk requests via phone, email, or ticketing system to diagnose and resolve daily technical issues. [1]
• Hardware & Software Setup: Install, configure, and update operating systems (Windows, macOS), office suites (Microsoft 365, Google Workspace), and desktop/laptop hardware. [1, 2]
• User Access Management: Create, update, and disable user accounts, email addresses, and permission levels in directories like Active Directory. [1, 2]
• Network & Connectivity: Troubleshoot Wi-Fi, local area networks (LAN), printers, scanners, and VPN connections. [1]
• Backups & Security: Monitor system backups, run antivirus/security checks, and assist with cyber-threat mitigation. [1]
• Documentation & Escalation: Log all incidents in a ticketing system, maintain knowledge-base articles, and escalate complex issues to L2/L3 or network engineers

Application Question(s):

• Expected Salary?
• Do your have notice period or can join immediately?

Experience:

• IT: 2 years (Required)

Location:

• Abu Dhabi (Preferred)

Work Location: In person