IT Support

• System Support & Troubleshooting: Handle daily operations, maintenance, and troubleshooting for approximately 10 technology products and supporting devices deployed on-site.
• User Assistance: Provide direct first-level support and pairing assistance to help new users operate the systems effectively.
• Escalation & Coordination: Escalate complex technical issues to the Head Office (HO) team and coordinate with the SHE (Safety, Health, and Environment) Department to ensure compliance with workplace safety regulations.
• Reporting: Prepare regular reports on device status, user counts, and technical issues encountered on-site.

Requirements

Minimum 2 years experience

• Education: Minimum high school/vocational school (SMA/SMK) graduate or bachelor's degree (S1) in Information Technology, Engineering, or a related field.
• Experience: Previous experience in IT Support or as a Field Technician. Experience in the mining or manufacturing industry is an advantage.
• Technical Skills: Proficiency in hardware and software troubleshooting, basic network troubleshooting, and good communication skills.
• Work Conditions:
• Willing to be assigned to a mining site and work on a shift schedule.
• Must pass a technical assessment and Medical Check-Up (MCU).
• Must comply with Occupational Health and Safety (OHS/K3) standards and personal protective equipment (PPE) requirements.