IT Support

We are looking for a customer-focused IT Support to provide technical support, manage workplace IT equipment, troubleshoot hardware and software issues, and ensure reliable IT service delivery across business units and office locations.

• Strong knowledge of Microsoft Windows operating systems and desktop environments.
• Proficiency in Microsoft Office, Outlook/Exchange, and other enterprise business applications.
• Hands-on experience troubleshooting desktops, laptops, printers, and other IT peripherals.
• Basic knowledge of server administration, networking, LAN troubleshooting, and file and print services.
• Familiarity with Active Directory and user account management.
• Understanding of IT service management principles and ITIL practices.
• Knowledge of IT asset management, change management, and risk management.
• Experience coordinating IT projects, hardware deployments, software upgrades, and vendor services.
• Understanding of IT infrastructure standards, operational processes, and service delivery requirements.

Workspace and IT Support

• Provide onsite IT support for incidents that cannot be resolved remotely or require assistance from the Workspace Management team.
• Perform desktop management and IT equipment support, including installation, relocation, upgrades, changes, and decommissioning of PCs, laptops, printers, and servers.
• Troubleshoot operating systems, Microsoft Office, and other business application issues.
• Diagnose and resolve PC hardware, peripheral, printer, LAN cabling, and basic server and network issues.
• Support hardware and software asset management, including tracking, inventory, and audits.
• Assist Facilities Management and Office Services with IT requirements for office relocations and workspace planning.
• Provide VIP support to designated customers in accordance with agreed service-level agreements (SLAs).
• Participate in on-call support for critical incidents, emergencies, and business continuity requirements.
• Support IT operations across other office locations when required, including occasional travel.
• Ensure compliance with established IT standards, global processes, and service delivery procedures.
• Coordinate hardware and software upgrades, regional IT initiatives, and other technical projects.
• Assist in resolving escalated technical issues in collaboration with regional IT operations and service management teams.
• Identify service delivery gaps and recommend improvements or temporary workarounds to minimize business disruption.
• Procure IT hardware in accordance with established purchasing procedures.

Pay: Up to Php18,000.00 per month

Education:

• Bachelor's (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person