IT Support

Responsibilities :

• Provide day-to-day IT support for end users, including hardware, software, network, and system-related issues.

• Respond to and manage IT support tickets, ensuring issues are properly diagnosed, documented, and resolved within an appropriate timeframe.

• Install, configure, troubleshoot, and maintain desktops, laptops, peripherals, operating systems, and standard business applications.

• Assist in the monitoring and maintenance of IT infrastructure, network systems, servers, and related services.

• Identify the root cause of technical issues and implement appropriate solutions or escalate when necessary.

• Assist with user account management, access provisioning, and other routine IT administration tasks.

• Participate in IT projects, including the planning, implementation, testing, and deployment of new systems, applications, and infrastructure.

• Prepare and maintain IT documentation, procedures, reports, proposals, and presentation materials.

• Liaise with vendors and suppliers for hardware, software, licensing, warranty, and technical support matters.

• Assist in maintaining IT security controls and follow established IT and information security policies and procedures.

• Set up, support, and maintain tools and systems used in the game development environment, such as Perforce, game engines, and related development tools.

• Provide after-hours support when required based on operational needs, scheduled maintenance, or assigned projects.

• Perform other IT-related duties and projects as assigned.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related field.

• Basic knowledge of desktop and laptop hardware, Windows operating systems, and common business applications.

• Familiarity with Microsoft products and Windows-based environments.

• Basic understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.

• Basic understanding of IT security principles and good cybersecurity practices.

• Able to troubleshoot hardware, software, operating system, and network-related issues systematically.

• Good analytical and problem-solving skills with the ability to learn new technologies.

• Able to work independently as well as collaboratively within a team.

• Good communication and interpersonal skills when supporting users and working with vendors.

• Willingness to learn and support game development-specific tools and systems, including Perforce and game engines.

• Strong willingness to learn, take ownership of assigned tasks, and continuously develop technical skills.

Added Advantages

• Knowledge of scripting or automation using PowerShell, Batch, Python, or similar scripting languages.

• Familiarity with Active Directory, Group Policy, Windows Server, virtualization, or network administration.

• Familiarity with IT monitoring, endpoint security, ticketing, or asset management systems.

• Experience with Perforce, Unreal Engine, Unity, or other game development tools.

• Relevant IT certifications or hands-on experience from internships, personal projects, labs, or home environments are an advantage.