IT Support Consultant

Job Overview

We are looking for an IT Support professional responsible for providing end-user support, maintaining IT infrastructure, troubleshooting hardware/software and network issues, and managing IT assets and user accounts.

Key Responsibilities

• Provide IT support to employees for hardware, software, system, and application-related issues.
• Install, configure, and maintain laptops, desktops, printers, scanners, and other IT equipment.
• Manage and troubleshoot LAN/WAN, Wi-Fi, internet, and network connectivity issues.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Troubleshoot system issues by managing configurations, settings, permissions, and user access.
• Create and manage user login accounts, email IDs, and access for new employees.
• Maintain accurate IT hardware and asset inventory.
• Handle and resolve IT support tickets/requests within defined timelines.
• Provide end-user support and network troubleshooting.
• Support Microsoft Office 365 and common workplace applications.
• Maintain basic documentation of IT issues, solutions, assets, and configurations.
• Coordinate with vendors/service providers for hardware, software, and network-related requirements.
• Follow IT security, access control, and company IT policies.

Required Skills

• Strong knowledge of Windows and Linux operating systems.
• Good knowledge of Microsoft Office 365.
• Hands-on experience with LAN/WAN, Wi-Fi, networking, and troubleshooting.
• Knowledge of computer hardware, software installation, printers, and scanners.
• Strong troubleshooting and problem-solving skills.
• Good communication and analytical skills.
• Basic understanding of Cloud Computing Microsoft Azure, GCP, etc.
• Knowledge of IT asset management and inventory control.

Good to Have

• Experience with Active Directory / Microsoft Entra ID.
• Knowledge of DNS, DHCP, VPN, TCP/IP.
• Experience with IT helpdesk/ticketing tools.
• Basic knowledge of cloud services and cybersecurity.