IT Support Engineer (12 months contract)

Position responsibilities:

• Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery

• Provide support in Infrastructure incidents/changes/escalations (Topdesk)

• Deploy hardware and software (servers, network equipment, cloud instances/services)

• Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity

• Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)

• Set-up and maintain the IT Documentation & Monitoring

• Create SOP, Knowledge articles for known issue-resolution

• User onboarding, offboarding

• Meeting room set up onsite for events

• Work with local vendors

Education:

• Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer

General Skills:

• Prior experience of Deskside Engineering or Field Services.

• You have a good command of the English language, both spoken and written.

• You are in possession of a driving license.

• Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke.

• You know how to determine the right priorities and are solution oriented.

• Available for Off-business hours support during critical outages. (On call Rotation Schedule)

Required Technical Skills:

• Knowledge and support experience with Windows, iOS devices.

• Knowledge and support experience with handheld devices like- RF Guns, Bar code scanners, label printers, etc.

• Experience with Windows Server solutions/roles

• Experience in imaging and troubleshooting computers, configuring mobile devices.

• Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.

• Experience in Windows upgrades

• Experience with network printer troubleshooting

• Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)

Good to have:

• Knowledge of/experience with Cisco Meraki Devices

• Knowledge of/experience with Amazon Web Services (AWS)

• Knowledge of ITIL

• Hands-on experience on patching through SCCM.

• Experience of Service Now ticketing tool.

• Prior Logistics experience