IT Support Engineer (1st-3rd Line)

Position: IT Support Engineer (1st-3rd Line)

Location: Norfolk (on-site)

Type: Permanent

Salary: £35-40K

We’re looking for an experienced IT Support Engineer to join an established IT team, providing hands-on and remote support across the business.

This is a varied role covering Microsoft 365, Active Directory, Entra ID, Windows 11, Intune, endpoint support, networking and general infrastructure, with responsibility for troubleshooting, user administration, device deployment and security/compliance.

We’re looking for someone with strong experience in a corporate IT environment who is confident diagnosing issues independently, takes ownership of problems and communicates well with users and colleagues.

Key experience required:

• Microsoft 365, Exchange Online, SharePoint & Teams
• Active Directory / Entra ID & Group Policy
• Windows desktop and endpoint support
• Intune and Microsoft Defender (desirable)
• Networking fundamentals – TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls etc.
• IT security and data protection awareness
• Incident/service request management

If you're an experienced IT Support professional looking for a varied role with plenty of hands-on responsibility, please get in touch for the full job specification and further details.