IT Support Engineer

Key Responsibilities

• Onsite EUC & Break-Fix Support: Deliver dedicated onsite technical support for enterprise desktops, laptops, network printers, and peripheral equipment.
• Workplace & Device Management: Perform device imaging, hardware refresh activities, software deployments, and routine break-fix repairs.
• System Administration: Install, configure, upgrade, and troubleshoot Windows-based operating systems, Microsoft 365 applications (Outlook, Teams), and perform Active Directory user administration.
• Onboarding & Offboarding: Manage end-to-end user onboarding and offboarding technical setup, asset assignment, and user profile provisioning.
• Network & Endpoint Troubleshooting: Diagnose and resolve workstation network connectivity issues, VPN, Wi-Fi, and basic LAN configurations.
• Cross-Team Collaboration: Coordinate closely with remote regional/global IT teams and 3rd-party vendors to drive rapid incident resolution.
• Governance & SLAs: Maintain accurate asset management documentation, track incidents using enterprise ITSM tools, and strictly adhere to ITIL processes and SLA targets.

Required Qualifications & Technical Skills

• Hands-on EUC/Desktop support experience within structured enterprise environments.
• Operating Systems & Suite: Strong technical knowledge of Windows 10/11, Microsoft 365, Outlook, and MS Teams.
• Directory & Management Tools: Hands-on proficiency with Active Directory user management and endpoint tools (Intune / SCCM).
• Hardware & Life Cycle: Demonstrated expertise in hardware break-fix, PC deployment workflows, and inventory tracking.
• Networking Fundamentals: Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Customer Service: Excellent interpersonal, diagnostic, analytical, and troubleshooting skills with a customer-centric mindset.

Job Types: Full-time, Contract

Experience:

• Desktop Support: 3 years (Preferred)
• Active Directory: 3 years (Preferred)

Language:

• German (Preferred)

Work Location: In person