S
Seneca Global It Services
It Support Engineer
Skills
ServiceNowCompliance
2 months ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
11 August 2026
What they need
Role & responsibilities
- Having experience for 1 year to 3 years in handling international voice process. Preferably US clients
- Responding to client calls, requests and chat.
- Providing technical support and resolving issues via phone and chat.
- Providing 24/7 support and ability to work in rotational shifts, mainly night shifts.
- Excellent written and verbal communication skills
- Good time management skills and interpersonal skills.
- Knowledge on Service Now ticketing tool and SLA compliance.
- Good to have Basic knowledge on Windows, Outlook issues, Internet issues (LAN WAN ) VPN issues, Active directory
- IBMiseries password reset issues
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