IT – Support Engineer

POSITION

IT - Support Engineer

CITY

Bengaluru

BRAND

Consolidated

About Us Consolidated Group is a diversified Consumer Electronics, IT Infra and Value Added Services Company. The company is a valued IT hardware and software solutions Partner with significant presence across South India. Consolidated is an Authorised Partner for Apple products for Enterprise and Education. In addition, the company has close tie-ups with global OEMs and ISVs for various Tech solutions. Partnerships with OEM’s include Apple, Dell EMC, HPI &HPE, VMWare, Ruckus, Sophos, Microsoft, SOTI, ZOHO, AWS, UiPath, etc. and we are well-equipped in terms of providing support & solutions across various IT Infrastructure verticals.

How we imagine you: We imagine you as our Technical Support Specialist to join our team. You will provide day-to-day technical support for the installation, configuration, and deployment of Microsoft and Apple computing environments.

What we expect from you: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Job Responsibilities:

• Support IT Operations.
• Address user tickets regarding hardware, software, and networking.
• Conduct remote troubleshooting.
• Diagnose and resolve technical issues.
• Install and support end-user devices.
• Create technical documentation and SOPs (Standard Operating Procedures).
• Install authorised software and ensure patches and upgrades are applied to end-user devices.
• Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM (Mobile Device Management).
• Comply with all company policies and procedures.
• Participate in the implementation and support of IT-related policies.

Requirements

• Working knowledge of office automation products and computer peripherals,
• Very good experience with Windows/Linux/Mac OS/iOS and Android environments
• Strong troubleshooting and critical thinking skills
• Experience in Jamf / Intune / Airwatch / Kandji.
• Experience in ticketing tools like Jira Service management / Service Now / Manage Engine.
• Excellent communication skills
• Knowledge of compliance, security best practices and end-point protection
• Ability to perform remote troubleshooting and provide clear instructions.
• Positive and professional demeanour.
• 3 - 4 years of relevant experience.

What We Offer

• Competitive Salary
• Inclusive culture
• Cross-Functional Collaboration
• Career growth opportunities
• Merit-Based Advancement

If you have excellent communication and interpersonal skills, along with the ability to provide professional and friendly service to users, we enthusiastically invite you to apply for the position of IT - Support Engineer!

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