IT Support Engineer

We are looking for a proactive and detail-oriented IT Support Engineer (0-4 years) responsible for managing, monitoring, and maintaining our server infrastructure. The ideal candidate should have a solid understanding of server security, system uptime, and troubleshooting issues as they arise.

Roles & Responsibilities

• Monitor Linux/Windows servers for performance, uptime, and potential issues using tools like Nagios, Zabbix, or similar.
• Perform server setup, configuration, patching, and upgrades.
• Deploy, configure, and troubleshoot SSL certificates for websites, applications, and enterprise services.
• Perform routine maintenance and updates to ensure system security and stability.
• Manage server backup strategies and ensure disaster recovery protocols are in place.
• Troubleshoot server, network, and firewall issues as needed.
• Manage user access, permissions, and resource allocations.
• Apply system patches, firmware updates, and security enhancements.
• Work closely with the development team to support application deployments and integrations.
• Maintain documentation for server configurations, processes, and procedures.
• Respond to alerts and incidents with prompt resolution.
• Ensure server environments are compliant with security and regulatory standards.
• Document procedures, configurations, and troubleshooting steps

Required Skills

• Strong experience with Linux (Ubuntu, CentOS) and Windows Server environments.
• Proficient in server monitoring tools and log analysis.
• Knowledge of web servers (Apache), databases (MySQL), and email servers.
• Familiarity with DNS, firewalls, SSL, and server hardening.
• Understanding in SSL certificate lifecycle management (issuance, installation, renewal, troubleshooting & Automation).
• Basic scripting knowledge (Bash, PowerShell, or Python).
• Good communication and troubleshooting skills.
• Ability to work independently and in a team.
• Strong documentation and reporting skills.
• Customer-focused mindset with a proactive approach to problem-solving

At Flying Stars Informatics, we’ve been a trusted technology partner for over a decade, delivering excellence in domains, SSL, web development, cloud solutions, and cybersecurity. With a proven track record of securing enterprises, enabling digital transformation, and powering innovation, we continue to lead with expertise, reliability, and a vision for the future. Join us as we shape the next era of technology solutions.