IT Support Engineer

• The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction
• We’re seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment
• Anthropic is growing fast, and our IT operations need to keep pace
• That means onboarding at scale, automating repetitive processes (including with Claude), and continuously improving the employee experience
• You’ll handle support challenges across our primarily macOS environment while contributing to the operational improvements that help us scale
• You’ll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time
• End-User Support
• Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
• Handle escalations requiring cross-team coordination
• Participate in an on-call rotation for urgent issues outside business hours
• Provide hands-on support for user technology, AV systems, conference rooms, and printers
• Communication & Documentation
• Communicate clearly with users of all technical levels
• Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
• Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
• Operational Improvement
• Help streamline onboarding and other high-volume operations as the company scales
• Contribute to automation efforts
• Maintain and improve device management, identity, and access systems
• Assist with scripting (Bash, Python) to automate repetitive tasks
• You’ll be joining a high-impact IT team supporting some of the world’s leading AI researchers and engineers. The pace is fast and you’ll have real ownership over your work. This isn’t a role where you follow rigid scripts — you’ll be trusted to use your judgment, improve our processes, and grow with the team. Because we’re scaling rapidly, you’ll have meaningful opportunities to shape how IT operations work at Anthropic

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents
• Inclusive fertility benefits via Carrot Fertility
• 22 weeks of paid parental leave
• Flexible paid time off and absence policies
• Mental health support for you and your dependents
• Competitive salary and equity packages
• Optional equity donation matching at a 1:1 ratio, up to 25% of your equity grant
• Retirement plans with competitive matching
• Life and income protection plans
• $500/month flexible wellness and time saver stipend
• Commuter benefits
• Annual education stipend
• Home office stipends
• Relocation support for those moving for Anthropic
• Daily meals and snacks in the office- Understand identity and access fundamentals — SSO, MFA, directory services
• Take ownership of problems and follow through until they’re resolved
• Have 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
• Have experience with Slack administration — workspace management, permissions, and troubleshooting
• Have experience with basic scripting (Bash or Python) for automation
• Have strong troubleshooting skills and are methodical, curious, and persistent
• Think beyond the immediate fix — you ask “why did this happen?” and “how do we prevent it?”
• Propose solutions when you see a process that doesn’t scale
• Have substantial experience supporting and administering additional SaaS tools
• Are looking to develop deeper technical skills and take on more complex systems administration challenges over time
• Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
• Have significant experience with Google Workspace administration
• Are an excellent communicator who genuinely enjoys helping people solve problems
• Are organized enough to manage competing priorities without things falling through the cracks
• Are familiar with MDM fundamentals and endpoint management concepts
• Be familiar with zero-trust security concepts and endpoint security tooling
• Have experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
• Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
• Have experience using AI tools to improve personal or team productivity
• Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
• Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
• Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
• We encourage you to apply even if you do not believe you meet every single qualification- Deadline to apply: None. Applications will be received on a rolling basis