IT Support Engineer

IT Support Responsibilities

Manage and administer Microsoft 365 Admin Center, Entra ID (Azure AD), Intune, and

Exchange Online portals.

Configure and manage user accounts, mailboxes, licenses, shared mailboxes, and

distribution groups and Manage mail flow rules, transport rules, anti-spam, and anti

phishing configurations.

Implement and manage Multi-Factor Authentication (MFA) and Conditional Access

Policies.

Manage Microsoft Intune for device enrollment, endpoint compliance, and application

deployment.

Configure and maintain Data Loss Prevention (DLP) policies for email and endpoint

security.

Support Microsoft Teams, SharePoint Online, OneDrive, Outlook, and Office 365

applications.

Provide remote and onsite support for desktops, laptops, printers, and business

applications.

Manage onboarding/offboarding activities, IT asset inventory, and endpoint compliance.

Coordinate with vendors for hardware replacement and warranty support.

Maintain technical documentation, SOPs, and incident reports.

Network Support Responsibilities

Manage and support LAN, WAN, WiFi, and Internet network infrastructure. Configure and troubleshoot IPSec Tunnel VPN connectivity between branch offices and

HO locations.

Manage VLAN configuration, network segmentation, and inter-VLAN routing.

Configure and troubleshoot routing, NAT, ACLs, failover, and switching in Cisco routers

and switches.

Configure and maintain firewall policies, NAT rules, and user access controls.

Implement and manage High Availability (HA) firewall configurations.

Manage web filtering, application filtering, and internet security policies.

Monitor network traffic, bandwidth utilization, and connectivity performance.

Troubleshoot DNS, DHCP, routing, switching, VPN, and ISP-related issues.

Support and manage firewall devices such as Fortinet, Sophos, Cisco ASA/Firepower,

and SonicWall.

Work on WAN technologies such as MPLS, SD-WAN, and leased line connectivity.

Maintain network documentation, IP addressing records, and firewall rule

documentation.

Required Technical Skills

Microsoft 365 Administration

Entra ID (Azure AD) Administration

Microsoft Intune Administration

Exchange Online Management

Conditional Access & MFA Configuration

DLP Policy Management

Mail Flow & Transport Rule Configuration

TCP/IP Networking

IPSec Tunnel VPN Configuration & Troubleshooting

VLAN Configuration & Network Segmentation

Routing & Switching

NAT, ACL & Firewall Policy Management

High Availability (HA) Configuration

Web Filtering & Application Filtering

DNS & DHCP Troubleshooting

Windows OS Administration & Desktop Support

Preferred Network Devices Knowledge

Fortinet Firewall

Cisco Catalyst Switches and Access Points

Preferred Certifications

CCNA (Preferred)

AZ-900

MS-102 Network+

MCSA

Soft Skills

Strong troubleshooting and analytical skills

Good communication and interpersonal skills

Ability to handle multiple incidents and priorities

Strong documentation and reporting skills

Customer-focused support approach

Ability to work under pressure and within SLA timelines