IT Support Engineer

What is the work?

• Provide daily IT support to users for laptops, desktops, peripherals, and applications.
• Configure, deploy, and maintain Windows and macOS devices (Windows PCs, Mac mini, MacBook laptops).
• Set up and manage Remote Desktop (RDP) systems and virtual machines.
• Administer and support Microsoft 365, including Outlook and user access.
• Troubleshoot issues related to websites, firewalls, VPN (Windows), cloud VMs, and network connectivity.
• Install, update, and support software applications (Microsoft tools, third-party software, mobile applications).
• Install and configure network printers.
• Manage Active Directory, including user provisioning, permissions, onboarding, and offboarding.
• Handle Intune device management and enforce device compliance policies.
• Manage DHCP server and IP address allocation.
• Configure and support Wi-Fi devices, routers, ISPs, and internal networks.
• Monitor servers, VMs, HDD utilization, antivirus, and physical server health.
• Manage antivirus server and endpoint security.
• Maintain IT asset and device records using in-house asset management software.
• Coordinate with IT vendors for purchases, repairs, renewals, and escalations.
• Ensure smooth new user onboarding and secure user offboarding processes.