IT Support Engineer

About the Role

SHB Malaysia Automotive Appliance Sdn. Bhd. is part of a global group headquartered in China, specializing in the design and manufacture of automotive seating motors and wiper systems for leading car manufacturers worldwide. As an IT Support Engineer / Network Engineer, you will support factory operations by ensuring stable IT systems, network infrastructure, office equipment, and user support services. You will be responsible for desktop support, IT asset management, and basic network maintenance to ensure smooth daily production and administrative operations.

What We Offer

13th-month salary + Yearly performance bonus + Yearly salary increments

Meal allowance / Free lunch + Transport allowance + Medical claim (RM1,400/year)

Employee activities (Annual Dinner, etc.)

Career growth opportunities within a global automotive manufacturing environment.

Exposure to international systems, technology, and manufacturing operations.

Core Responsibilities:

• Provide daily IT support and troubleshooting for computers, printers, office equipment, and user systems.
• Install, configure, and maintain operating systems, software applications, and user accounts.
• Manage IT assets including computers, network equipment, and related devices.
• Maintain IT inventory records, asset tracking, and equipment management reports.
• Perform basic network maintenance including switches, routers, Wi-Fi, cabling, and connectivity troubleshooting.
• Monitor and ensure stable operation of factory IT systems, office networks, and production support systems.
• Support IT projects, system improvements, data backup, and cybersecurity activities.
• Maintain IT support records and provide timely assistance to employees.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Network Engineering, Electronics Engineering, or related field.
• Basic knowledge of Windows operating systems, computer hardware, networking, and IT troubleshooting.
• Experience in desktop support, network maintenance, or manufacturing IT support is an advantage.
• Fresh graduates are encouraged to apply.
• Proficient in Mandarin (spoken and written) to liaise with mandarin-speaker vendors; able to communicate in English and Malay for internal and external coordination.
• Basic knowledge of Microsoft Office applications.
• Good problem-solving, communication, and coordination skills.
• Able to work independently and adapt to a fast-paced manufacturing environment.