IT Support Engineer

IT Support Engineer

Location: Delhi
Experience: 2-3 Years
Employment Type: Full-Time

About the Role

We are looking for an IT Support Engineer with 23 years of experience to provide reliable day-to-day IT support to employees. The role will be responsible for end-user support, hardware and software troubleshooting, network support, system administration, and basic infrastructure support across the organization.

The ideal candidate should have strong troubleshooting skills, a customer-service mindset, and the ability to resolve IT issues efficiently while maintaining security and operational standards.

Key Responsibilities

• Provide local IT support to employees for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, and other IT peripherals.
• Diagnose and resolve Windows OS, Microsoft Office/365, email, browser, application, and system-related issues.
• Support employee onboarding and offboarding, including system setup, account provisioning, asset allocation, and access management.
• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network connectivity issues.
• Monitor and support basic IT infrastructure, servers, network devices, and office IT equipment.
• Manage IT assets, maintain hardware/software inventory, and ensure proper tracking of company-issued devices.
• Install software, apply patches and updates, and ensure systems comply with company IT and security standards.
• Provide remote and onsite technical assistance and maintain proper documentation of IT incidents and resolutions.
• Coordinate with vendors and service providers for hardware repairs, internet connectivity, AMC, and other IT services.
• Support backup, antivirus/endpoint security, system updates, and basic cybersecurity controls.
• Maintain IT documentation, knowledge articles, and troubleshooting procedures.
• Escalate complex technical issues to the appropriate internal teams or external vendors.
• Ensure timely resolution of IT support tickets in accordance with defined SLAs.
• Assist with IT audits, compliance requirements, and implementation of IT policies and procedures.

Required Skills & Qualifications

• Bachelors degree/Diploma in Computer Science, IT, or a related field.
• 2–3 years of experience in IT support, desktop support, system administration, or a similar role.
• Strong knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and common business applications.
• Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic networking concepts.
• Hands-on experience troubleshooting desktops, laptops, printers, peripherals, and other hardware.
• Familiarity with Active Directory, user accounts, permissions, and access management.
• Basic knowledge of IT security, antivirus/endpoint protection, patch management, and data protection.
• Experience with IT ticketing/helpdesk tools is preferred.
• Strong analytical and troubleshooting skills.
• Good communication and interpersonal skills with a customer-focused approach.
• Ability to work independently and manage multiple support requests effectively.

Preferred Skills

• Experience supporting users in a corporate/IT services environment.
• Knowledge of Microsoft Intune, Azure AD/Microsoft Entra ID, or endpoint management tools.
• Familiarity with basic server and cloud infrastructure concepts.
• ITIL Foundation certification would be an added advantage.

Key Competencies

• Problem Solving & Troubleshooting
• Customer/End-User Support
• Hardware & Software Administration
• Networking Fundamentals
• IT Asset Management
• Information Security Awareness
• Communication & Stakeholder Management
• Time Management and SLA Adherence

What We Offer

• Opportunity to work in a dynamic technology-driven environment.
• Exposure to enterprise IT infrastructure and modern technology tools.
• Learning and professional development opportunities.
• Collaborative and supportive work environment.