IT Support Engineer

• Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.
• Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.
• Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.
• Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.

Desired Candidate Profile

• The candidate must have strong troubleshooting skills, good communication abilities, and the capability to work effectively under pressure. · Minimum 6 years of relevant experience in IT support or a similar technical support role. · Able to work independently while contributing effectively within a team environment. · Demonstrates a positive, customer-focused approach to end-user support. · Native Arabic-speaking capability is required. Educational Requirements / Other Qualifications · Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related discipline. · Relevant IT certifications will be an advantage, such as CompTIA A+/Network+, Microsoft 365 Fundamentals, Azure Fundamentals, ITIL Foundation, or CCNA. · Native Arabic speaker with good English communication skills. Experience required · Minimum 6 years of relevant experience in IT support, service desk, desktop support, endpoint administration, or a similar technical support role. Technical Skills · Strong working knowledge of Windows 10/11, macOS, endpoint hardware, drivers, printers, and standard business applications. · Proficient in Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, Exchange Online, and Office applications. · Hands-on experience with Active Directory, user account administration, remote support tools, endpoint management tools, and IT ticketing systems. · Ability to diagnose hardware, software, network, and access-related issues and recommend practical, secure, and timely solutions. · Exposure to Salesforce or similar CRM/business platforms will be an added advantage. · Basic understanding of endpoint security, patch management, antivirus tools, device compliance, and IT security best practices. Experience supporting queue management systems, asset management systems, service desk platforms, and common enterprise support tools. Skills troubleshooting communication IT support