IT Support Engineer

• Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.
• Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.
• Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.
• Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are advantageous.
• Minimum of 4-6 years of experience in an IT support role or help desk environment.
• Experience in troubleshooting Windows and macOS operating systems, as well as common software applications.