IT Support Engineer

Department: Operations

Project Location(s): Ocean City, MD

Education: Certificate

Compensation: $50000- $65000

Responsibilities

• Elite Issue Resolution: Take extreme ownership of technical escalations. You diagnose, research, and execute solutions with high velocity and absolute precision.
• Rapid Technical Adaptation: Continuously learn and master new enterprise environments and operational frameworks as our scale dictates.
• Client Experience & Brand Protection: Serve as the frontline guardian of the TRGroup brand, ensuring every technical interaction exceeds executive-level client expectations.
• Standardize Excellence: Execute every support ticket and technical deployment with uncompromising discipline and attention to detail.

Skills/Experience

• Defy the Stereotype: You are not the standard back-office IT guy. You bring high energy, sharp polish, and the executive presence required to operate flawlessly in front of high-level clients.
• Dynamic Execution: A proven track record of rapidly absorbing and deploying new technologies without relying on inherited manuals.
• Deep Technical Foundation: Strong background in IT support, enterprise troubleshooting, and network fundamentals.
• Autonomous Discipline: Ability to operate fluidly across complex infrastructure, independently navigating and resolving undocumented issues without cutting corners.
• High-Velocity Communication: Direct, concise, and solution-oriented. You deliver actionable intelligence to both the engineering team and the client.

Why Join TRG?

• Be part of a team that values excellence, innovation, and personal growth.
• Work on cutting-edge projects that make a real impact in the industry and beyond.
• Enjoy a supportive culture that treats every team member like family.

How to Apply

Hit the “apply now” button and give us a brief (3-4 sentences) explanation of a time you had to rapidly learn and master a completely new system to resolve a critical client issue with absolute precision.

apply now