IT Support Engineer

Location: Trivandrum (candidates from Trivandrum preferred)

Experience: 2-4 years

Kameda Infologics (KI) is a provider of integrated IT solutions for the healthcare industry. For several decades KI has been in a pursuit of perfection to develop world-class software products specializing in healthcare, with its R&D headquarters in Japan & India with branches in UAE, KSA, USA, Malaysia and UK.

We are looking for a skilled and customer-focused IT Support Engineer to join our IT team. The ideal candidate should have hands-on experience in Windows, Linux, and networking, with strong troubleshooting and problem-solving abilities.

Key Responsibilities

• Provide technical support to employees for hardware, software, operating systems, and network-related issues.
• Install, configure, maintain, and troubleshoot Windows and Linux systems.
• Diagnose and resolve network connectivity, LAN/WAN, TCP/IP, DNS, DHCP, and related issues.
• Monitor and maintain IT infrastructure, systems, and network devices.
• Manage user accounts, system access, permissions, and basic security configurations.
• Perform software installation, updates, patching, and system maintenance.
• Troubleshoot desktop, laptop, printer, peripheral, and other IT-related issues.
• Maintain proper documentation of incidents, troubleshooting activities, and IT assets.
• Coordinate with vendors and internal teams for infrastructure-related issues.
• Ensure timely resolution of support tickets and maintain good service levels.

Required Skills

• 2–4 years of experience in IT Support / Technical Support / System Administration.
• Good hands-on knowledge of Windows and Linux operating systems.
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, LAN/WAN, and troubleshooting.
• Experience with hardware and software troubleshooting.
• Good problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently as well as collaboratively with teams.

Preferred

• Candidates currently based in Trivandrum are preferred.
• Experience in IT infrastructure or system administration will be an added advantage.
• Relevant IT certifications such as CCNA, CompTIA A+, Network+, or Linux certifications are a plus.

What We Offer

• Opportunity to work in a dynamic and collaborative IT environment.
• Exposure to diverse IT infrastructure and technologies.
• Professional growth and learning opportunities