It Support Engineer

Role & responsibilities

IT Support

• Provide basic Desktop and Laptop support
• Install Windows and software
• Troubleshoot basic hardware issues
• Assist senior engineers with technical support
• Configure printers and scanners

Networking

• Assist with LAN and WiFi troubleshooting
• Basic Router and Switch configuration
• Check network connectivity
• Understand basic IP addressing

Client Support

• Provide onsite IT support when required
• Visit client locations in Gurgaon/NCR
• Coordinate with senior engineers
• Update support tickets
• Maintain service records

IT Asset Management

• Maintain Laptop and Desktop inventory
• Update asset records
• Assist in asset allocation
• Check warranty and basic device details

Preferred candidate profile

• Fresher or up to 1 year experience
• Diploma / Graduation in IT, Computer Science or related field preferred
• Good communication skills
• Willingness to learn new technologies
• Willingness to travel within Gurgaon/NCR
• Basic English communication
• Positive attitude and problem-solving mindset

Skills Required

Computer Hardware
Windows 10 / Windows 11
Desktop & Laptop Troubleshooting
Basic Networking
LAN / WiFi
Printers & Scanners
Microsoft Office
Basic Outlook Configuration