IT SUPPORT ENGINEER

JOB REQUIREMENTS

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• Required language(s): English, Bahasa Malaysia
• Candidates with at least 1 year of relevant working experience are preferred, while fresh graduates are also encouraged to apply.
• Required Skill(s): T-SQL, VB.NET, HTML, CSS, JavaScript, C#
• Preferably Junior Executive specialized in IT/Computer - Software or equivalent.
• Weekend Shift may require if any urgent cases only
• Travel may be required for training or other project related duties.

JOB RESPONSIBILITIES

• To study, monitor, and update in-house software application if necessary.
• To monitor and manage sites’ VPN accounts and transaction batch files.
• To set up and configure software and hardware for new sites (Cashless Parking Management Systems)
• To ensure smooth operation for all sites, and site information is up-to-date on a daily basis.
• To provide support for in-house application system and troubleshooting of application system problems.
• To support and liaise with e-wallet service providers’ backend team and technical team during Operational Readiness Test (ORT), ensure the process is smooth, to report to superior, and resolve the issue if any.
• To respond and resolve sites related matters, remotely in a within the expected timeframe.
• Software/hardware/network/LAN maintenance and daily troubleshooting
• To conduct basic operational training for project sites upon request.
• To maintain IT related document/files in a proper manner.
• To report and liaise with Head Programmer for core programme issue if any.
• To support new research and development projects
• Coordination of managing IT related matters for new projects.
• Prepare clear reports, follow up diligently, and provide timely updates to superiors.