IT Support Engineer

Overview

The IT Technician is responsible for providing end-user technical support, performing routine system administration tasks, monitoring network and device performance, and managing IT assets. This role requires strong troubleshooting abilities, effective communication skills, and the ability to work both independently and collaboratively.

Key Responsibilities

• IT Helpdesk Support: Serve as the sole technical support. Diagnose and resolve helpdesk issues related to hardware failures, operating systems, network connectivity, and corporate software access.
• Microsoft 365 Administration: Manage the central M365 Admin Centre, Microsoft Entra ID, and Exchange Online. Oversee user lifecycles, license allocation, mailboxes, distribution groups, and enterprise security policies (MFA, Conditional Access, and Entra ID directory configurations).
• Network Management: Maintain and optimize core network systems. Manage hands-on deployment, performance monitoring, VPN, and troubleshooting of corporate switches, firewalls, and wireless access points.
• Web Application Maintenance: Act as the primary technical maintainer for internal web application. Monitor system health, manage background runtime environments, and oversee backend database reliability.
• Database & API Administration: Manage and optimize PostgreSQL relational databases (handling schema updates, queries, and data integrity, edge functions). Ensure smooth internal data flow by monitoring, building, and troubleshooting custom REST APIs.
• AI & Workflow Automation: Oversee the company's cloud-hosted automation infrastructure (e.g., n8n). Maintain automated pipelines that integrate Google Cloud Platform (GCP) AI services and cognitive AI nodes with database operations.
• Endpoint Security: Administer enterprise-wide antivirus. Direct centralized agent deployment, security policy configurations
• IT Inventory Management: Own the end-to-end hardware asset lifecycle, tracking inventory pools (PCs, monitors, server hardware) from procurement to deployment.
• File Server: Oversee local file servers and storage arrays (including QNAP NAS environments), managing SSD caching optimization, system patching, and daily data backup
• Vendor Management: Act as the primary technical point of contact for external ISPs, hardware vendors, and cloud licensing partners.

Qualifications & Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• Minimum 1–2 years of IT support or helpdesk experience.
• Strong troubleshooting and problem-solving abilities for end-user computing and basic networking.
• Proficient in Windows operating systems, user account administration, and standard business software.
• Excellent communication and customer service skills; able to assist users at all levels.
• Strong documentation, accuracy, and attention to detail.
• Ability to multitask, work under minimal supervision, and manage priorities effectively.
• High level of professionalism, responsibility, and confidentiality in handling sensitive information.
• Proactive, resourceful, and service-driven approach to IT support.

Other Information

• Working Days: 5 Days a week, Monday to Friday.
• Working Hours: 8.30 am to 6.00 pm.