IT Support Engineer

Role: IT Support Engineer

Type - Permanent

Location – Brno, Czech Republic (Hybrid)

Dutch Fluency - B2/C1/C2

Relocation Package – EU: The client will cover relocation costs for candidates relocating from other EU countries.

Key Responsibilities

• Provided 1st-level technical support, service restoration, and request fulfillment.
• Registered, analyzed, prioritized, and resolved incoming incidents within agreed SLAs.
• Coordinated incident communication and status updates with end-users and product teams.
• Ensured support delivery against KPIs, OKRs, policies, and compliance requirements.
• Maintained accurate and timely incident documentation.
• Resolved complex issues to improve user and team efficiency.
• Good knowledge of the business area and good understanding of how the products and services in the area are connected together
• Strong understanding of prioritization during business-critical issues
• Broad knowledge of IT products, services and terminology