It Support Engineer

Responsibilities

• Provide L2 and L3 front-end support for various software applications and systems.
• Deliver exceptional software support, resolving technical problems efficiently and effectively.
• Address and resolve issues on client devices, ensuring minimal downtime and disruption.
• Manage and support Intune environments.
• Conduct remote problem-solving sessions to assist clients with technical issues.
• Collaborate with team members to develop and implement solutions for complex technical problems.
• Maintain detailed and accurate documentation of support activities and solutions provided.
• Communicate effectively with clients and team members, ensuring a clear understanding of issues and solutions.
• Maintain a friendly and professional demeanor, providing excellent customer service at all times.

Requirements

• Education in Information Technology or equivalent working experience
• Proven expertise in providing L2 and L3 front-end support.
• Strong background in software support and troubleshooting.
• Ability to work solution-oriented, with a focus on resolving client issues promptly.
• Experience in handling client problems and delivering effective solutions.
• Knowledge or experience with Intune is mandatory.
• Excellent remote problem-solving skills.
• Friendly and approachable demeanor, with strong interpersonal skills.
• Strong communication skills, capable of explaining technical issues to non-technical users.
• Good multitasking ability, analytical and problem-solving skills independently
• English fluency in writing and speaking
• Readiness to travel, if needed