IT Support Engineer

IT Support Engineer (Bilingual preferred – Korean/English)

Location: West Lafayette, Indiana (On-site)
Job Type: Full-Time
Salary: Based on Experience
Benefits: 100% Employer Paid Medical, Dental, Vision | 401(k) Match | PTO & Holidays | Paid Lunch | Commuter Benefit

About Us

SK AX USA, Inc. is a leading global IT service provider and a subsidiary of SK Group, one of South Korea’s largest conglomerates. Our U.S. operations focus on IT consulting, infrastructure support, and digital innovation. We are looking for a dedicated bilingual IT Support Engineer to support our growing team in Indiana.

Learn more: https://www.skaxusa.com/

Position Overview

We are seeking a highly motivated Onsite IT Support Engineer who is fluent in both Korean and English. This position involves hands-on technical support for end-users, device and account management, and collaboration with global IT teams. A strong understanding of Windows-based systems and basic network infrastructure is essential.

Key Responsibilities

✅ Provide first-level technical support for hardware, software, and networking issues
✅ Set up and maintain desktops/laptops per corporate security guidelines
✅ Troubleshoot Windows OS, Microsoft Office, and enterprise software
✅ Assist with Cisco Webex and conference room A/V equipment
✅ Handle onboarding/offboarding tasks including device and account setup
✅ Maintain IT inventory and support hardware lifecycle
✅ Document resolutions and contribute to internal IT knowledge base
✅ Collaborate with regional/global IT teams for escalations and service improvements

Qualifications & Requirements

✔ 1–3 years of experience in IT Help Desk or Desktop Support
✔ Proficiency with Windows OS, MS Office, and common business tools
✔ Basic knowledge of networking (IP, DNS, DHCP, VPN, etc.)
✔ Strong communication skills in Korean and English
✔ Customer-first attitude with solid troubleshooting skills
✔ Bachelor’s degree in IT or related field preferred
✔ Familiarity with Cisco conferencing systems is a plus
✔ Knowledge of IT ticketing systems (e.g., ServiceNow) and scripting tools (PowerShell) is a bonus

Ready to Join Us?

If you are a bilingual IT professional looking for a hands-on, people-focused role with room to grow, we’d love to hear from you! Apply today and be a part of our global tech team.

Equal Employment Opportunity Statement

SK AX USA is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status.