IT Support Engineer

We are actively hiring for the position of IT Support Engineer for our plant in Van Nuys, CA.

Shift: Monday to Friday, 9:00 AM to 5:30 PM

Duties & Responsibilities

• Technical Support:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications.

• Resolve incidents and upgrade different types of software and hardware.

• Address issues with printers, copiers, and scanners.

• Support and configure Windows Server.

• Incident Management:

• Assist users with logged IT-related incidents.

• Take ownership of issues, perform problem analysis, and implement temporary or permanent fixes to restore service as soon as possible.

• Escalate incidents to other support teams when necessary.

• Accurately record, update, and document requests using the IT service desk system.

• Maintain a high level of customer service, ensuring all customers are treated efficiently and appropriately.

• Equipment and Asset Management:

• Install and configure new IT equipment.

• Update the asset management system to reflect real-time activity and disposition of assets, hardware, and peripherals.

• Assist with the reconciliation of assets within the management system for accurate inventory.

• Communication and Collaboration:

• Maintain excellent verbal communication skills, effectively communicating with technical and non-technical colleagues at all levels.

• Proactively complete other duties as assigned.

Qualifications

• Proficient in using and supporting Active Directory, Windows, and Office products.
• Experienced in supporting, configuring, and troubleshooting LANs, WANs, TCP/IP, and networking components.
• Knowledgeable in diagnosing and resolving IT-related faults/issues.
• Competent in supporting and configuring Windows Server.
• Skilled in using, supporting, configuring, and troubleshooting PC hardware and network configurations.
• Experience with Atlassian Jira Service Management (JSM) ticketing system, Jira Assets, Jira Software, Confluence, Microsoft 365, Active Directory Administration, Microsoft Exchange, SharePoint, Azure AD, Microsoft PowerApps, and Power Automate.
• Basic programming skills.
• Knowledge in troubleshooting networking issues such as internet connectivity, network, and VPN.
• Ability to provide remote support to users working from home.

Education

• Degree in a related IT discipline or certification with relevant demonstrative work experience in IT service and delivery.
• Experience in a customer-focused IT support environment, including technical problem resolution.
• Team environment experience with a strong track record of diagnosing and resolving IT-related faults/issues.
• Broad understanding and successful application of Service Desk and Desktop services knowledge.
• Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.
• Highly organized and independent, able to multitask and stay organized in managing client needs.
• Self-motivated, able to work independently, and takes initiative.
• Outstanding attention to detail.
• Excellent communication skills, both verbal and written.

For further information on the Digital Room, please explore our website www.digitalroominc.com

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
• Competitive pay and growth opportunities
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more

Please note: Actual compensation within the range will depend on various factors including the individual’s skills, experience, qualifications, and applicable laws.

Monday to Friday, 9:00 AM to 5:30 PM