IT Support Engineer

You will be responsible in:

• On-site deployment and debugging of the application.

• Deliver service and support to Trakomatic’s customers both remotely and on-site.

• Work with customers to provide and process information in response to inquiries, concerns, and requests

about products and services.

• Determine the issue by evaluating and analysing the symptoms.

• Diagnose and resolve technical hardware and software issues involving the product.

• Research required information using available resources.

• Stay current with system information, changes and updates.

• Log and keep records of customer queries.

• Work with the product team’s software developers to visit the customer if the problem is more serious.

Job Requirements:

• Experience with on-site deployment, debugging and customer support.

• Minimum ITE Diploma in Engineering/Information Technology.

• Communicate fluently in English - spoken and written.

• Excellent teamwork and AGILE task management.

• Technical Scope (Back-end):

• Strong Network Setup and Debugging

• Windows command line, IIS

• Automated logging, usage report generation and bug reporting

• SQL Skills are a bonus

• Open to new ideas, approaches and opportunities

• Willingness to share information and support colleagues

• Decision-making skills with a proactive approach to issues.