IT Support Engineer

Company: Legal Soft

Pay Range: $10 - $14 - Hour

Employment Type: Full time

IT Support Engineer

(Google Workspace & SaaS)

We are seeking a dependable and technically skilled IT Support Engineer to support our growing organization. This role provides hands-on technical support to employees while helping maintain a modern SaaS and cloud-based environment.

Our technology environment includes Google Workspace, Zoom, HubSpot, AWS, and security and compliance systems used for logging, monitoring, and data protection. Google Workspace administration is a core part of the environment, including user lifecycle management, access controls, and shared drive permissions.

This position combines traditional IT help desk support with opportunities to improve systems, automate repetitive tasks, and strengthen operational efficiency. We value engineers who look for ways to eliminate recurring issues through automation, documentation, and system improvements rather than simply resolving the same ticket repeatedly.

What You’ll Be Doing:

• Responding to help desk tickets, including password resets, account access issues, application errors, and device troubleshooting
• Supporting users across SaaS platforms, including Google Workspace, Zoom, HubSpot, AWS, and other internal business applications, ensuring proper access, security, and configuration
• Managing employee onboarding and offboarding, including device provisioning and account setup
• Administering Google Workspace users, groups, permissions, and shared drives
• Assisting with AWS IAM access requests and troubleshooting authentication issues
• Supporting macOS and Windows laptops through troubleshooting and configuration
• Managing identity and access controls, including MFA configuration and troubleshooting
• Assisting with security and compliance tools used for logging, monitoring, and data loss prevention (DLP)
• Reviewing system logs and alerts to help diagnose and resolve user issues
• Writing simple scripts or automation to reduce repetitive support tasks
• Maintaining documentation and improving internal knowledge base articles
• Providing updates to management, including senior leadership, on ongoing work, technical issues, and resolution progress
• Collaborating with team members to troubleshoot and resolve more complex technical issues

What We’re Looking For:

• 2–4 years of experience in IT Support, Help Desk, or Systems Support roles
• Hands-on experience administering Google Workspace environments
• Experience planning and executing email and collaboration platform migrations, including Google Workspace migrations, mailbox/data transfers, DNS changes, and user cutovers
• Experience supporting SaaS applications such as Zoom, HubSpot, or similar platforms
• Familiarity with AWS IAM access management
• Experience managing employee onboarding and offboarding processes
• Experience working in HIPAA or SOC 2 compliant environments is a plus
• Basic experience with scripting or automation using Bash, Python, or similar tools
• Strong troubleshooting skills across SaaS applications, endpoint devices, and connectivity issues
• Strong written and verbal communication skills
• Customer-friendly mindset with a positive, collaborative attitude and a genuine desire to help others
• Growth mindset with curiosity to learn new technologies and a focus on continuous improvement and problem prevention
• Experience with scripting, automation, or improving IT processes is highly valued

Why You’ll Love Working with Us:

• Opportunity to work in a modern SaaS and cloud-driven IT environment
• Exposure to Google Workspace administration, security tooling, and automation practices
• Opportunity to grow technical skills and expand into systems or cloud engineering over time
• Work with a collaborative team focused on continuous improvement and operational excellence
• Healthcare insurance
• Paid time off and sick leaves
• Birthday bonus
• Referral bonus
• Annual performance bonus