It Support Engineer

Role & responsibilities

IT SUPPORT L2 / DESKTOP SUPPORT ENGINEER L2

Client: SGS India Pvt. Ltd.

Job Location: Ahmed Plaza, Beretena Agrahara, Hosur Main Road, Begur Hobli, Bangalore 560100, Karnataka
Experience: 3–5 Years
CTC: 3.5 – 4.5 LPA
Notice Period: Immediate to 10 Days Only
Interview Process: Virtual Round + Face-to-Face Round
Work Location: Bangalore

SGS India Pvt. Ltd. is looking for an experienced IT Support L2 / Desktop Support Engineer L2 to manage and

support IT operations at the Bangalore location. The ideal candidate should have strong hands-on experience

in Active Directory, Microsoft 365/O365 administration, desktop support, network troubleshooting, VIP user

support and IT operations management. The candidate will also act as the SPOC for the location and ensure

smooth day-to-day IT operations.

• Provide L2 technical support for desktops, laptops, applications, peripherals and IT infrastructure.
• Perform Active Directory (AD) administration including user accounts, password resets, groups and

access-related activities.

• Manage and troubleshoot Microsoft 365 / O365 user and tenant-related issues.
• Provide Windows desktop and endpoint support.
• Troubleshoot LAN, WAN, connectivity and basic firewall-related issues.
• Provide VIP / Executive user support with strong focus on response time and customer experience.
• Diagnose and resolve hardware, software, network and application-related issues.
• Act as the Single Point of Contact (SPOC) for IT support at the location.
• Coordinate with central IT, network, security, application and external support teams.
• Handle technical escalations and ensure timely closure of incidents and service requests.
• Maintain documentation of incidents, troubleshooting activities and IT assets.
• Support user onboarding/offboarding, access management and day-to-day IT operations.
• Ensure adherence to IT support processes, security policies and SLA requirements.
• Deliver excellent technical and customer-handling support to end users.

Preferred candidate profile

• Strong knowledge of Windows Desktop/Laptop Support.
• Hands-on experience with Active Directory (AD).
• Good knowledge of Microsoft 365 / O365 Administration and Troubleshooting.
• Knowledge of LAN, WAN, TCP/IP, DNS, DHCP and basic networking.
• Basic understanding of Firewall and network troubleshooting.
• Experience in VIP / Executive User Support.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of IT hardware, peripherals and software troubleshooting.
• Experience handling users and technical escalations.
• Excellent communication and customer-handling skills