IT Support Engineer

About Us

Our company provides reliable, efficient, and secure technology solutions to ensure smooth daily business operations. We value team players with strong problem-solving skills who can help our staff or clients resolve technical issues quickly.

Position Overview

We are looking to expand our IT team and are open to hiring both motivated fresh graduates looking to build their careers, as well as experienced senior professionals capable of managing complex system configurations. Roles and compensation will be tailored strictly to your skill level.

Job Description

• Provide Level 2 and Level 3 technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.
• Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
• Manage user accounts, permissions, email accounts, and Active Directory.
• Configure and troubleshoot LAN, WAN, Wi-Fi, VPN, routers, switches, and firewalls.
• Monitor and maintain servers, storage, backup systems, and network infrastructure.
• Diagnose and resolve hardware, software, and network issues within agreed response times.
• Install, configure, and maintain CCTV, access control, biometric, and time attendance systems when required.
• Perform system updates, patches, antivirus management, and security compliance checks.
• Manage data backup, disaster recovery, and system restoration procedures.
• Coordinate with vendors and service providers for hardware repairs, warranty claims, and technical support.
• Maintain IT asset inventory, software licenses, and documentation.
• Support Microsoft 365, Outlook, Teams, and other business applications.
• Monitor system performance and recommend improvements to enhance reliability and security.
• Assist in planning and implementing new IT infrastructure and technology projects.
• Train and guide junior IT support staff and end users.
• Document technical issues, solutions, and standard operating procedures (SOPs).
• Ensure compliance with company IT policies and cybersecurity best practices.

Preferred Skills

• Windows Server administration
• Active Directory & Group Policy
• Microsoft 365 Administration
• TCP/IP, DNS, DHCP, VPN
• VMware or Hyper-V virtualization
• Firewall configuration (Fortinet, Sophos, MikroTik, Cisco, etc.)
• Backup and recovery solutions
• CCTV, Access Control, and ELV systems
• Excellent troubleshooting and communication skills
• Strong documentation and customer service skills

Pay: From AED3,500.00 per month

Work Location: In person