IT Support Engineer

DUTIES AND RESPONSIBILITIES

• Provide email support for technical advisory and remote technical support services.
• Processes and resolves concerns and complaints of customers on technical aspects of the product.
• Ensures to meet goals set for all metrics as required by the Client
• Check the designated queue in Autotask to see if a ticket has been assigned to you.
• Update the ticket as soon as you work on it.
• Check pending tickets and make sure that it is completed within the specified Ticketing system.
• Make sure all troubleshooting steps are done and documented in Autotask for complete resolution

Pay: Php21,000.00 - Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Gym membership
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person