IT Support Engineer

IT Support Engineer

Crickhowell | Full Time | Permanent

£30,000 - £32,000PA + On Call Allowance

Launch Your IT Career with One of Europe's Leading ATM Providers

Are you an experienced IT Support professional looking for your next challenge? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

At NoteMachine, we're proud to be one of the UK's leading ATM and cash services providers, operating a network of over 14,000 ATMs and processing more than £10 billion in cash transactions each year. Backed by Brink's, a global market leader operating in over 100 countries, we continue to invest heavily in technology, innovation, and our people.

Due to continued growth, we're looking for an IT Support Engineer to join our established IT team at our Head Office in Crickhowell. This is a fantastic opportunity to develop your technical expertise, gain exposure to a broad technology stack, and build a long-term career within a successful and growing business.

The Opportunity

As an IT Support Engineer, you will play a key role in delivering first-class IT support across the business. Supporting both office-based and remote users, you'll troubleshoot issues, manage devices, maintain IT systems, and help ensure our technology infrastructure runs efficiently and securely.

Working alongside experienced IT professionals, you'll gain hands-on experience across Microsoft technologies, device management, telephony, virtualisation, hardware deployment, and business-critical systems.

This role would suit someone with at least two years of IT support experience who is passionate about technology, enjoys solving problems, and is looking for genuine career progression opportunities.

Key Responsibilities

• Provide technical support for users across the business, resolving hardware and software issues.
• Administer and support Microsoft 365 services including Exchange, Teams, and SharePoint.
• Support and troubleshoot Windows 10 and Windows 11 operating systems.
• Manage mobile devices, including procurement, deployment, allocation, and SIM management.
• Build, configure, and deploy desktops, laptops, and associated hardware.
• Create and maintain operating system images and software deployment packages.
• Perform Active Directory administration, including user account management and permissions.
• Support and administer Mobile Device Management (MDM) solutions.
• Assist with RingCentral telephony administration and user support.
• Troubleshoot VMware-related issues and escalate where appropriate.
• Maintain accurate IT documentation, procedures, and asset records.
• Monitor and manage IT assets throughout their lifecycle.
• Participate in planned out-of-hours patching and system maintenance activities.
• Join the IT on-call rota to provide occasional out-of-hours support.

What We're Looking For

Essential Skills & Experience

• Minimum of 2 years' experience within an IT Support, Service Desk, or Desktop Support environment.
• Strong working knowledge of Microsoft 365 and Windows 10/11.
• Experience administering Active Directory.
• Exposure to mobile device management and device deployment.
• Hardware build, imaging, and software deployment experience.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication skills.
• Ability to prioritise workloads and work effectively under pressure.
• Full commitment to delivering a high-quality support service.

Desirable Experience

• Experience with Exchange Online, Teams, and SharePoint administration.
• Knowledge of MDM platforms such as Intune.
• Experience supporting RingCentral or similar telephony systems.
• Basic VMware troubleshooting knowledge.
• Understanding of ITIL principles and best practice support processes.

Why Join NoteMachine?

At NoteMachine, we know our people are at the heart of our success. That's why we offer a supportive environment where you can learn, develop, and progress your career.

Benefits Include:

· Competitive salary

· Company pension scheme

· Life assurance

· Company sick pay scheme

· Medicash healthcare and wellbeing programme

· Ongoing professional development and training

· Genuine career progression opportunities within NoteMachine and Brink's

· Exposure to a wide range of enterprise technologies

· Stable, permanent role within a successful and growing organisation

· Supportive team environment with excellent mentoring opportunities

Build Your Future with NoteMachine

If you're an ambitious IT Support professional looking to develop your skills, work with modern technologies, and be part of a business that values growth and progression, we'd love to hear from you.

Apply today and take the next step in your IT career with NoteMachine.

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Work from home

Ability to commute/relocate:

• Crickhowell, Powys: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 2 years (required)
• Active Directory: 2 years (required)

Work Location: Hybrid remote in Crickhowell