IT Support Engineer

OEM coordination and Break/Fix hardware support.

IMAC (Install, Move, Add, Change) activities for end-user and video conferencing devices.

Desk-side software support.

Smart Hands and Infrastructure Hands & Feet support.

Back-up tape rotation and coordination for off-site pickups.

Driver testing for PCs, laptops, and desktops.

Workstation patching and remediation.

Installation and configuration of desktops/laptops, including OS, hardware, MS Office, Outlook, printers, and related applications.

LAN/WAN cable patching and basic network support.

User account creation and basic administration through Active Directory, MS Teams, and Exchange.

OS, MS Office, MS Outlook, AVD Client, and related application support.

Windows 10 and above configuration, troubleshooting, and fine-tuning.

Ticket handling through the ITSM tool, including diagnosis, resolution, documentation, and SLA-based escalation.

First-call/remote support and escalation of unresolved issues as per the defined process.

Emergency recovery and troubleshooting for desktops and laptops.

Printer configuration and troubleshooting.

Audio/video conferencing, LCD projector, and collaboration-device support.

Patch upgrades for desktops and laptops.

Basic virus diagnosis and troubleshooting using approved antivirus tools.

iOS and Android device configuration and troubleshooting through the approved MDM solution.

Initial AVD diagnosis, including connectivity, client version, network latency, and basic troubleshooting.

Endpoint backup management.

Knowledge-base/documentation support to improve infrastructure support effectiveness.

All work will be performed based on the applicable SLA, ticket priority, and agreed scope.

Pay: From ₹1,200.00 per day

Work Location: In person