IT Support Engineer

About AplusA Technologies

AplusA Technologies Pvt. Ltd. is an SAP Partner delivering SAP Consulting, Cloud, Infrastructure, and Managed Services to customers across India, the Middle East, and other global regions. We are looking for a proactive and customer-focused Desktop & Hardware Engineer to support our growing IT infrastructure.

Job Summary

We are seeking a Desktop & Hardware Engineer to provide end-user IT support, manage desktops and laptops, troubleshoot hardware and software issues, and assist in maintaining the organization's IT infrastructure. The ideal candidate should possess strong technical troubleshooting skills and a service-oriented mindset.

Key Responsibilities

• Provide L1/L2 desktop support to internal users.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Diagnose and resolve hardware issues related to desktops, laptops, printers, scanners, and peripherals.
• Install and configure operating systems, Microsoft Office, antivirus, and business applications.
• Manage user accounts, password resets, and access permissions.
• Configure and troubleshoot network connectivity (LAN, Wi-Fi, VPN).
• Support meeting room AV equipment, video conferencing systems, and displays.
• Maintain IT asset inventory, warranty records, and hardware documentation.
• Coordinate with OEM vendors for warranty claims and hardware replacements.
• Perform regular system health checks, updates, and preventive maintenance.
• Provide first-level support for Microsoft 365 applications and Outlook.
• Assist in onboarding and offboarding employees by preparing IT assets.
• Ensure compliance with IT security policies and endpoint protection standards.

Required Skills

• Windows 10/11 Administration
• Desktop & Laptop Troubleshooting
• Computer Hardware Maintenance
• Microsoft Office / Microsoft 365
• Active Directory (Basic Knowledge)
• Printer & Peripheral Support
• TCP/IP, LAN, Wi-Fi, VPN
• Antivirus & Endpoint Security
• Remote Desktop Support
• IT Asset Management

Preferred Skills

• Basic knowledge of Windows Server.
• Experience with Microsoft Intune or Endpoint Management.
• Knowledge of Azure Active Directory is an advantage.
• Familiarity with ticketing tools such as manage engine.
• Basic networking knowledge (Switches, Routers, Firewalls).

Qualification

• Diploma / B.Tech / B.E. / BCA / MCA / Any Graduate in Computer Science, IT, or related discipline.

Preferred Candidate Profile

• Strong troubleshooting and analytical skills.
• Good communication and customer handling skills.
• Willingness to support users both remotely and onsite.
• Ability to work independently and manage multiple priorities.
• Positive attitude with a commitment to delivering excellent IT support.