IT Support Engineer

IT Support Engineer

Job Type: Full-time
Experience: 6 months–3 Years
Location: Chennai, Tamil Nadu

Job Summary

We are looking for a skilled IT Support Engineer to provide technical support to users and ensure the smooth operation of IT systems. The ideal candidate should have hands-on experience in troubleshooting hardware, software, operating systems, and basic network-related issues.

Key Responsibilities

• Provide L1/L2 technical support to end users.
• Troubleshoot desktop, laptop, printer, scanner, and peripheral issues.
• Install, configure, and troubleshoot Windows operating systems and applications.
• Diagnose hardware, software, and system performance issues.
• Troubleshoot LAN, Wi-Fi, internet, VPN, and basic network connectivity issues.
• Configure and support user accounts, passwords, and access permissions.
• Install and configure software, drivers, and system updates.
• Monitor and resolve IT support tickets within defined SLAs.
• Escalate complex issues to the appropriate technical teams.
• Perform regular system maintenance and updates.
• Provide remote and onsite technical support when required.
• Follow IT security policies and best practices.

Required Skills

• Good knowledge of Windows 10/11.
• Strong hardware and software troubleshooting skills.
• Basic knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN.
• Familiarity with Active Directory is an advantage.
• Knowledge of IT ticketing/ITSM tools.
• Basic understanding of Microsoft Office / Microsoft 365.
• Good problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
• 6 months–3 years of experience in IT Support, Desktop Support, Technical Support, or Help Desk roles.

Preferred Candidate

• Good troubleshooting and analytical ability.
• Willingness to learn new technologies.
• Ability to handle multiple support requests and prioritize tasks.
• Good communication and interpersonal skills.

Pay: ₹14,500.00 - ₹24,500.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person