It Support Engineer

Role & responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems software hardware and networking.
• Diagnose and troubleshoot technical issues identify root causes and implement solutions promptly.
• Install configure and maintain computer hardware software and peripheral devices.
• Collaborate with team members to ensure the smooth operation of IT systems and infrastructure.
• Set up and support user accounts permissions and passwords.
• Perform system upgrades and software installations as needed.
• Monitor system performance and ensure security measures are in place to safeguard company data.
• Respond to service requests in a timely manner and escalate issues to appropriate teams when necessary.
• Document IT processes procedures and configurations.
• Provide training and guidance to end-users on the proper use of IT equipment and software.