IT Support Engineer

Are you passionate about technology and problem-solving? Join RealNZ as an IT Support Engineer and play a key role in keeping our systems running smoothly across one of New Zealand’s most iconic tourism businesses.

As an IT Support Engineer, you’ll provide tier 1 and 2 technical support to our end users and our team, manage minor infrastructure tasks, and contribute to planned projects. You’ll work closely with senior engineers and other support engineers to ensure our IT environment is secure, efficient, and future-ready.

What You’ll Do

• Deliver technical support for RealNZ end users.
• Manage support queues and ensure timely resolution of tickets.
• Maintain accurate technical documentation and user guides.
• Escalate issues promptly and provide clear, detailed context

What We’re Looking For

• Proven experience in a similar role
• Ability to explain technical concepts in plain language
• Solid understanding of Azure Cloud and Microsoft 365
• Familiarity with Active Directory, Entra, and core IT concepts
• Strong general hardware knowledge and installation skills

What's in it for you?

• Be part of a passionate, collaborative team that lives and breathes our values.
• Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank!
• Medical Insurance cover.
• Ski and bike season passes

Real people, real places, real experiences. Welcome to Real.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

At RealNZ, we're committed to Equity, Diversity, and Inclusion. Guided by our values of Pono (Keep it real) and He waka eke noa (We're all in this together), we embrace and celebrate the unique perspectives and experiences that make our team stronger. Everyone is welcome here.

How to apply

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.